Privacy policy

Responsible
RESSENIG Fahrzeugbau GmbH
St. Martiner Straße 124
9500 Villach

Tel.: +43 (0) 4242 5010-0
Fax: +43 (0) 4242 5010-2
E-Mail: office@ressenig.at

No data protection officer has been appointed, as this is not required by law.

This statement describes how RESSENIG Fahrzeugbau GmbH, St. Martiner Straße 124, 9500 Villach (“we”) processes your personal data. The declaration is aimed at our existing and former customers, interested parties and potential future customers as well as their respective bodies and other employees.

The privacy policy only applies to our company and the associated website and online offers. If you are redirected to other sites via links on our pages, please inform yourself directly on the redirected website about the respective handling of your data. Your personal data (e.g. company, first name, surname, address, e-mail address, telephone number, IP address) will only be processed by us in accordance with the provisions of Austrian and European data protection law. When you visit our website, information such as your IP address is transmitted to us. This information provides information about the end device used (computer, smartphone, tablet, etc.), the browser used (Internet Explorer, Safari, Firefox, Chrome, etc.), the time of access to our website, the amount of data transferred and similar information. We do not use this data to identify individual users. The information is only used to determine the attractiveness of our website and to continuously improve its content and make it more interesting for you. It is generally possible to use the website without actively providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.

Personal data is only processed in compliance with the relevant data protection regulations and is only processed with legal permission or consent. Legal permission includes processing in the context of the provision of our contractual services (e.g. processing of inquiries, orders, adventure tours as part of the Erlebniswelt Wirtschaft, processing of repairs and servicing of customer vehicles). However, processing may also be carried out without consent on the basis of our legitimate interests, such as the interest in the analysis, optimization and economic operation and security of our services and offers within the meaning of Art. 6 para. 1 lit. f. GDPR. GDPR, in particular for the creation of profiles for advertising and marketing purposes as well as the collection of access data and the use of third-party services.

Purpose limitation, legal basis, storage duration and data recipients
We require the personal data collected for contract fulfillment, billing, assertion of contractual claims, customer service and advertising purposes. The data is collected, stored, processed and used for this purpose. The legal basis for the processing of your personal data is, on the one hand, the performance of the contract, legitimate interests, the fulfillment of our legal or contractual obligations and, on the other hand, your consent (e.g. newsletter). Failure to provide the data may have various consequences. We process your personal data from our customer master data sheet, if necessary, for the duration of the entire business relationship (from the initiation, processing to the termination of a contract) and beyond that in accordance with the statutory retention and documentation obligations arising from the Austrian Commercial Code (UGB), the Federal Fiscal Code (BAO) and until the end of any legal disputes, ongoing warranty and guarantee periods, etc.
As part of the operation of our website, we commission software service providers and agencies, for example, who may gain access to your personal data in the course of their activities if they require the data to perform their respective services. They have undertaken to comply with the applicable data protection regulations.

Contact us
If you contact us via our website, the data you provide will be stored by us for the purpose of processing your inquiry and in the event of follow-up questions. We cannot process your request without this data. If your inquiry is not of interest to us, we will delete this inquiry and all personal data immediately. In all other cases, we will keep your data on record until you send your revocation to office@ressenig.at. We will not pass on the data without your consent.

Newsletter
Sie haben die Möglichkeit, über unsere Website Wissenswertes rund um die RESSENIG Fahrzeugbau GmbH zu abonnieren. Hierfür benötigen wir Ihre E-Mail-Adresse (Grundsatz der Datenminimierung, Art.5/1c DSGVO) sowie ihre Erklärung, dass Sie mit dem Bezug des Newsletters einverstanden sind, um Ihnen Neuigkeiten über die RESSENIG Fahrzeugbau GmbH zu übermitteln. Ohne Bekanntgabe dieser Daten ist eine Newsletter-Übermittlung nicht möglich. Das Abo des Newsletters können Sie jederzeit stornieren. Senden Sie Ihre Stornierung bitte an folgende E-Mail-Adresse: office@ressenig.at. Wir löschen anschließend umgehend Ihre Daten im Zusammenhang mit dem Newsletter-Versand.

Cookies
Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. We use cookies to make our website more user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. If cookies are deactivated, the functionality of our website may be restricted and have a negative impact on the appearance and your user experience.

Technically necessary cookies (cannot be deselected)
Necessary and functional cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. These include session cookies, which are created automatically and which increase the security of communication between the server and client, as well as the cookie settings themselves, which save the cookie settings that have been set. Another category is functional cookies, which you can deactivate via your browser. However, they affect certain functions such as accessing protected pages (login handling) or the proper functioning of a web store.

Non-necessary cookies (consent required)
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. For example, targeted cookies (e.g. analysis tools), marketing cookies (delivery of targeted advertising) or social media widgets (loading images, videos directly from the social media provider, which leads to the exchange of data with this network). This requires your mandatory consent, which is displayed when you activate the button.

The legal basis for the processing of personal data using cookies is Art. 6 para. 1/a GDPR for consent-related cookies.

Web analysis with Matomo

We use the open source software tool Matomo on our website, which was set up on a virtual server of the data center Hetzner Online GmbH, Sigmundstraße 135, 90431 Nuremberg, Germany. This ensures that no data is transmitted to third parties and that the data remains under our control. Matomo uses cookies. These cookies allow us to count visits. These text files are stored on your computer and enable us to analyze the use of our website. The last two character blocks of your IP address are marked, so we have no technical way of uniquely identifying you as a user. We understand this analysis as part of an Internet service in order to be able to further improve the website and adapt it even better to the needs of users. With the cookie content when using our website for the first time, you have the option of agreeing whether a web analysis cookie may be stored in your browser to enable us to collect and analyze statistical data.

hCAPTCHA
We use the hCaptcha service from Intuition Machines, Inc., San Francisco, USA, to protect our contact forms from unwanted, automated messages. In accordance with the principle of data minimization, only the data that is really necessary for the function of the captchas to detect bots is collected. The use is based on our legitimate interests to prevent misuse and spam within the meaning of Art. 6 para. 1 lit. f) GDPR. You can find hCaptcha’s privacy policy at https://www.hcaptcha.com/privacy

SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the requests you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

Server data

(Muster-Datenschutzerklärung der Anwaltskanzlei Weiß & Partner)

Aus technischen Gründen, insbesondere zur Gewährleistung eines sicheren und stabilen Internetauftritts, werden Daten durch Ihren Internet-Browser an uns bzw. an unseren Webspace-Provider übermittelt. Mit diesen sog. Server-Logfiles werden u.a. Typ und Version Ihres Internetbrowsers, das Betriebssystem, die Website, von der aus Sie auf unseren Internetauftritt gewechselt haben (Referrer URL), die Website(s) unseres Internetauftritts, die Sie besuchen, Datum und Uhrzeit des jeweiligen Zugriffs sowie die IP-Adresse des Internetanschlusses, von dem aus die Nutzung unseres Internetauftritts erfolgt, erhoben. Diese so erhobenen Daten werden vorübergehend gespeichert, dies jedoch nicht gemeinsam mit anderen Daten von Ihnen. Diese Speicherung erfolgt auf der Rechtsgrundlage von Art. 6 Abs. 1 lit. f) DSGVO. Unser berechtigtes Interesse liegt in der Verbesserung, Stabilität, Funktionalität und Sicherheit unseres Internetauftritts. Die Daten werden spätestens nach sieben Tagen wieder gelöscht, soweit keine weitere Aufbewahrung zu Beweiszwecken erforderlich ist. Andernfalls sind die Daten bis zur endgültigen Klärung eines Vorfalls ganz oder teilweise von der Löschung ausgenommen.

Social networks (linking)
Muster-Datenschutzerklärung der Anwaltskanzlei Weiß & Partner)

The provider uses a link on the website to the social networks listed below. The legal basis for this is Art. 6 para. 1 lit. f GDPR. The provider has a legitimate interest in improving the quality of use of the website. The plugins are integrated via a linked font solution. The user is only redirected to the service of the respective social network by clicking on the corresponding graphic. Once the customer has been redirected, the respective network collects information about the user. This is initially data such as IP address, date, time and page visited. If the user is logged into their user account on the respective network during this time, the network operator may be able to assign the information collected about the user’s specific visit to the user’s personal account. If the user interacts via a “Share” button of the respective network, this information can be stored in the user’s personal user account and published if necessary. If the user wishes to prevent the information collected from being directly assigned to their user account, they must log out before clicking on the graphic. It is also possible to configure the respective user account accordingly.

The following social networks are linked by the provider:

Facebook

Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland.

Instagram

Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Irland.

Linkedin

LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085 USA.

You Tube

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, ein Tochterunternehmen der Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA

Operation of profiles on third-party platforms
(Muster-Datenschutzerklärung der Anwaltskanzlei Weiß & Partner)

Facebook

We operate a company presence on the Facebook platform to advertise our products and services and to communicate with interested parties or customers. We are jointly responsible for this social media platform with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. The Facebook data protection officer can be reached via a contact form: https://www.facebook.com/help/contact/540977946302970

We have regulated the joint responsibility in an agreement regarding the respective obligations within the meaning of the GDPR. This agreement, which sets out the mutual obligations, is available at the following link: https://www.facebook.com/legal/terms/page_controller_addendum

The legal basis for the processing of personal data that takes place as a result and is described below is Art. 6 para. 1 lit. f GDPR. Our legitimate interest lies in the analysis, communication, sales and advertising of our products and services. The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 para. 1 lit. a GDPR. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 para. 3 GDPR. When our online presence is accessed on the Facebook platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU.

This user data is used for statistical information about the use of our company presence on Facebook. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside of Facebook based on their interests. If the user is logged into their Facebook account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.

If the user contacts us via Facebook, the personal data entered by the user on this occasion will be used to process the inquiry. The user’s data will be deleted by us if the user’s inquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing.

Facebook Ireland Ltd. may also set cookies to process the data.

If the user does not agree to this processing, it is possible to prevent the installation of cookies by setting the browser accordingly. Cookies that have already been saved can also be deleted at any time. The settings for this depend on the respective browser. In the case of Flash cookies, processing cannot be prevented via the settings of the browser, but by the corresponding setting of the Flash player. If the user prevents or restricts the installation of cookies, this may mean that not all Facebook functions can be used to their full extent.

Further information on the processing activities, their prevention and the deletion of the data processed by Facebook can be found in Facebook’s data policy: https://www.facebook.com/privacy/explanation

It cannot be ruled out that processing by Meta Platforms Ireland Limited may also be carried out by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.

Instagram

We operate a company presence on the Instagram platform to promote our products and services and to communicate with interested parties or customers. We are jointly responsible for this social media platform with Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. The data protection officer of Instagram can be reached via a contact form: https://www.facebook.com/help/contact/540977946302970

The legal basis may also be the user’s consent to the platform operator in accordance with Art. 6 para. 1 lit. a GDPR. The user can revoke this consent for the future at any time by notifying the platform operator in accordance with Art. 7 para. 3 GDPR.

When our online presence is accessed on the Instagram platform, user data (e.g. personal information, IP address, etc.) is processed by Facebook Ireland Ltd. as the operator of the platform in the EU.

This user data is used for statistical information about the use of our company presence on Instagram. Facebook Ireland Ltd. uses this data for market research and advertising purposes and to create user profiles. Based on these profiles, Facebook Ireland Ltd. is able, for example, to advertise users within and outside Instagram based on their interests. If the user is logged into their Instagram account at the time of access, Facebook Ireland Ltd. can also link the data to the respective user account.

If the user contacts us via Instagram, the user’s personal data entered on this occasion will be used to process the request. The user’s data will be deleted by us if the user’s inquiry has been conclusively answered and there are no statutory retention obligations to the contrary, e.g. in the case of subsequent contract processing.

Facebook Ireland Ltd. may also set cookies to process the data.

Further information on the processing activities, their prevention and the deletion of data processed by Instagram can be found in Instagram’s data policy: https://help.instagram.com/519522125107875

It cannot be ruled out that processing by Facebook Ireland Ltd. also takes place via Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025 in the USA.

Linkedin

We maintain an online presence on LinkedIn to present our company and our services and to communicate with customers/prospects. LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland, a subsidiary of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA.

In this respect, we would like to point out that there is a possibility that user data may be processed outside the European Union, in particular in the USA. This may result in increased risks for users in that, for example, subsequent access to user data may be made more difficult. We also have no access to this user data. The access option lies exclusively with Linkedin.

You can find Linkedin’s privacy policy at https://www.linkedin.com/legal/privacy-policy

Youtube

We maintain an online presence on YouTube to present our company and our services and to communicate with customers/prospects. YouTube is a service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, a subsidiary of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA.

You can find YouTube’s privacy policy at https://policies.google.com/privacy

Your rights
In accordance with the General Data Protection Regulation and the Data Protection Act, you are entitled to the following rights and remedies as a data subject:
– Right of access
– Right to rectification and erasure
If the purpose no longer applies and there are no longer any statutory retention obligations and there are no other legitimate interests, the stored data will be erased. If data is only stored due to statutory retention obligations (for tax, commercial or copyright reasons), we restrict processing by blocking the data. Statutory/legal retention obligations or contractual obligations, e.g. to customers under warranty or compensation or to contractual partners, are a basis for continuing to store personal data. (Art 6 para 1 lit c GDPR – basis for lawfulness of processing: statutory / legal obligation)
– Right to restriction of processing
– Right to data portability to a third party
– Right to object to processing
Your data will no longer be processed after objection, unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms or the processing serves the establishment, exercise or defense of legal claims. You can address inquiries and the assertion of your rights at any time free of charge to the following responsible body:

RESSENIG Fahrzeugbau GmbH
St. Martiner Straße 124
9500 Villach
Tel: +43 (0)4242 5010-0
Fax +43 (0)4242 5010-2
E-Mail: office(at)ressenig.at
The Austrian Data Protection Authority at Wickenburggasse 8, 1080 Vienna is responsible for applications concerning violations of the right to information, violations of the right to confidentiality, rectification or erasure.